IIBOOM provides discreet international delivery for physical adult products. All orders are packaged securely in plain outer packaging without product descriptions or adult-related markings.
Order Processing and Production
Most companion dolls are made to order. Production normally takes 7–15 business days after payment and order details are confirmed. Complex customizations may require additional time.
Pre-Shipment Inspection
Where applicable, we may provide inspection photos or videos before shipment. Customers should review and confirm the inspection promptly to avoid delays.
Estimated Delivery Time
International transit normally takes approximately 15–30 business days after dispatch. The estimated total time from order confirmation to delivery is generally 22–45 business days.
Delivery estimates are not guaranteed. Customs inspections, carrier delays, remote-area delivery, severe weather, public holidays and other circumstances outside our control may extend delivery time.
Shipping Availability
Online checkout is available only for destinations supported by our current shipping zones. Customers in other countries or territories may contact us for a shipping quotation before placing an order.
Shipping Charges
Eligible destinations may receive Free Discreet Shipping when shown at checkout. Any remote-area surcharge, special delivery requirement, customs duty, import tax, brokerage fee or other destination charge is not included unless expressly stated in writing.
Customs, Duties and Import Requirements
The customer is responsible for confirming that the ordered product may be legally imported into the destination country or region. The customer is also responsible for customs duties, import taxes, brokerage fees and any documents required by local authorities.
IIBOOM cannot guarantee customs clearance and is not responsible for delays, seizure or additional charges caused by destination-country laws, customs procedures or inaccurate customer information.
Address Accuracy
Customers must provide a complete and accurate delivery address, recipient name, telephone number and postal code. Additional costs caused by an incorrect or incomplete address may be charged to the customer.
Tracking
Tracking information will be provided when available after shipment. Tracking updates may take several days to appear after the parcel is transferred between international carriers.
Damage or Missing Items
Please inspect the package promptly upon delivery. Any visible shipping damage, missing item or incorrect product must be reported to [email protected] within 48 hours of delivery.
Please retain all packaging and provide clear photos and an unedited unpacking video showing the sealed package, shipping label, outer packaging, internal packaging and affected item. These materials may be required for carrier or supplier claims.
Delivery Refusal and Unclaimed Shipments
If a shipment is refused, abandoned, returned or destroyed because the customer fails to complete customs clearance, pay destination charges, provide required information or accept delivery, any resulting shipping, return, storage, customs or disposal costs may be deducted from any amount otherwise refundable, subject to applicable law.
Contact
For shipping questions, contact [email protected].